Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
Gift cards
To complete your return, we require a receipt or proof of purchase at our online store.
A photo of the recieved goods . ( so when you unbox your shipment)
There are certain situations where only partial refunds are granted:
Item has arrived, but has gone missing ( confirmation after shipping investigation with our shippers DHL/DPD/GLS )
Item is broken on arrival and the customer does not want a replacement prodcut.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a seven of days of confirmation.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@dejavous-parfums.com .
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded ( they were on sale for a reason).
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email with photos from all sides of the damaged item and the box it came in at csutomerservice@dejavous-parfums.com and you’ll get return instructions.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, our customer service will provide you a return adres and returning instructions. ( NOTE : with damaged/broken shipping boxes photo’s and a phone recording/movie is enough for our insurance)
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact log in with your account and chat directly with support questions related to refunds and returns.
